Introduction
ATFX Group (hereinafter referred to as “ATFX”) is committed to protecting and respecting your privacy. ATFX Mobile App Privacy Policy (hereinafter referred to as “this Policy”) outlines the basis on which any personal data we collect from you, or that you provide to us, will be processed through your use of the ATFX Mobile App (hereinafter referred to as “the App”).
Before using the App, please read this Policy carefully and ensure that you fully understand its contents before engaging with related products or services. By using the App, you confirm that you have read, understood, and agreed to the terms of this Policy.
This Policy also applies to any products or services offered by ATFX affiliated companies that utilize the App, in cases where those companies do not have their own independent privacy policies.
Information We Collect
Personal data refers to any information about you that we collect through your use of the App from which you can be identified. The types of information that we may collect from you will depend on how you use the App and the services you request, but some common examples of personal data include:
- Information you provide to us directly, such as your name, address, email address, telephone number, and any other personal information you submit when creating an account or using our services;
- Your financial and trading related information, including bank account details, credit card information, trading patterns, account balances, and transaction history;
- Identity verification documents and information you provide when setting up your account, including proof of identity, proof of address, and other documentation required for KYC purposes;
- Technical data that we automatically collect through your use of the App, such as your device’s IP address, operating system, browser type, time zone setting, and location information;
- Information about your usage and interaction with the App, including the full URL clickstream to, through, and from the App, products you viewed or searched for, page response times, download errors, length of visits to certain pages, and page interaction information;
- Trading preferences, risk assessment data, and other information necessary to provide our services effectively and comply with regulatory requirements.
We will generally collect your personal data from the following sources:
- Information you provide directly to us through the App;
- Automated technologies or interactions when you use the App;
- Third parties or publicly available sources, where necessary for our services or compliance requirements.
How We Use Your Information
We use your personal information for the following purposes:
- To provide and maintain our services, including to process your transactions, maintain your account, and provide customer support. This processing is necessary for the performance of our contract with you.
- To comply with our legal and regulatory obligations, including identity verification, fraud prevention, and maintaining appropriate records. This processing is necessary for compliance with our legal obligations in the financial services sector.
- To improve and optimize the App, including troubleshooting, data analysis, testing, research, statistical and survey purposes. We process this information based on our legitimate interests in providing you with the best experience and developing our services.
- To communicate with you about important changes or developments to our features or services, and to provide you with technical notices and security alerts. This processing is necessary for the performance of our contract with you and our legitimate interests.
Information Sharing and Disclosure
We treat your personal information with the utmost care and confidentiality. However, we may share your information in the following circumstances:
- With our affiliated companies, third-party service providers, and partners who assist us in operating the App, conducting our business, or servicing you, provided that such parties agree to keep this information confidential.
- When required by law or regulation, such as to comply with a subpoena or similar legal process, or to respond to requests from public and government authorities.
- To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others, and to enforce our terms and policies.
- In the event that a client chooses to purchase a product or service from another company, any personal information shared will no longer be governed by this Privacy Policy, as ATFX disclaims responsibility for the privacy practices and content of third-party sites linked from the App, and clients are encouraged to review the privacy policies of those third parties before sharing their information.
Data Security
All information provided by clients to ATFX is stored on secure servers. Payment transactions are protected through encryption using SSL technology. Clients are issued a password to access specific areas of the App, including the trading and client account sections. It is the client’s responsibility to maintain the confidentiality of this password, and clients should refrain from sharing it with anyone.
ATFX implements stringent security measures to protect personal data, it is important to note that the transmission of information over the Internet cannot be guaranteed to be completely secure. Any data transmitted to the App is done at the client’s own risk. Upon receiving client information, ATFX employs strict procedures and security features to mitigate the risk of unauthorized access.
What are your Rights
You have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct any inaccurate personal information
- The right to request deletion of your personal information
- The right to restrict or object to our processing of your personal information
- The right to data portability
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.
Recording Telephone Calls
ATFX may monitor or record telephone conversations with clients to ensure that instructions are carried out correctly, to address any queries or concerns, for regulatory compliance, and to enhance the quality of our services. Additionally, recordings may be used to detect or prevent fraud and other criminal activities. Conversations may also be monitored for the purpose of staff training.
Marketing
ATFX may utilize client data to provide information about products and services that may be of interest. Company staff or authorized agents may contact clients via email, telephone, or postal mail regarding these offerings.
Clients who wish to prevent their information from being used for marketing purposes should select the appropriate options when prompted for their marketing preferences. These preferences can be modified at any time by contacting ATFX directly.
Please note that an opt-out request made by one account owner of a joint account will apply to all account owners associated with that joint account. Additionally, an opt-out request must be submitted for each separate account held by the client with ATFX.
Use of Cookies
ATFX utilizes cookies to enhance the security of client trading activities and improve the overall performance of the App. Cookies are small text files transmitted from the web server to a client’s browsing device. The cookies employed by ATFX do not contain any personal, account, or password information.
Cookies serve various purposes, including enabling the App to recognize requests from users who are already logged in and remembering individual user preferences to provide a personalized experience. For more detailed information on our use of cookies, clients are encouraged to review ATFX’s separate Cookies Policy.
ATFX may share aggregated usage information regarding visitors to the App with reputable advertising companies to assist in targeting ATFX’s online advertisements on the App and other platforms. For this purpose, pixel tags may be employed to track the pages visited by clients. The information collected through these pixel tags is not personally identifiable.
Changes to This Privacy Policy
ATFX may from time to time revise and update this Privacy policy and will promptly post the new version on the App as well as posting a notice on it to inform all clients of the change. The client agrees to accept a posting of a revised Privacy policy electronically on the App as actual notice to them. It is your responsibility to review this Privacy Policy periodically, so you are aware of any changes. By using our services, you agree to this Privacy Policy.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at
[email protected] or visit our Contact Us page.
